Convocart is a product operated by Methuselah Ventures Private Limited ("Methuselah Ventures", "we", "us", "our"). By creating an account or using Convocart, you agree to be bound by these Terms of Service. If you do not agree, you may not use the platform.
Convocart is a multi-tenant AI voice and chat receptionist platform. It answers phone calls and website chat sessions on behalf of your business, qualifies leads, books appointments, answers questions using content you provide, and routes conversations to a human team member when needed.
You must provide accurate business and contact information when creating an account, and you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
Paid plans are billed on a recurring basis through our payment processor, Chargebee. By subscribing, you authorize recurring charges to your chosen payment method until you cancel. Cancellations, and whether any amount is refundable, are governed by our Refund & Cancellation Policy.
You may use Convocart solely for lawful business purposes. You agree not to use the platform to transmit unlawful, harmful, or abusive content, to spam or harass callers, or to violate any applicable laws or regulations.
You are responsible for obtaining all necessary consents from callers before enabling call recording. Convocart provides recording as an optional technical feature; compliance with recording and wiretap laws in your jurisdiction is your responsibility as the business using the platform.
You may not configure the AI agent to engage in deceptive practices, impersonate a human without disclosure where required by law, provide medical, legal, or financial advice beyond what you have explicitly authorized and reviewed, or handle caller emergencies beyond referring them to appropriate emergency services.
Convocart integrates with third-party calendar, CRM, and communication providers (e.g. Google Calendar, Microsoft Outlook, HubSpot, Zoho, Slack). These providers are independent of Convocart, and your use of them is governed by their own terms.
Convocart and its underlying technology remain our property. You retain ownership of the business content, knowledge base material, and call data you provide to or generate through the platform.
Convocart is provided "as is". To the fullest extent permitted by law, we disclaim all warranties and liability for indirect or consequential damages arising from use of the platform.
We reserve the right to suspend or terminate accounts that violate these terms or applicable law, with or without notice.
We may update these terms from time to time. Continued use of Convocart after an update constitutes acceptance of the revised terms.
These terms are governed by the laws of India. Courts in Bengaluru, Karnataka have exclusive jurisdiction over any disputes arising from these terms or your use of Convocart.
Questions about these terms: hello@methuselahventures.ai.